Technical Support

We offer telephone and web based technical support to our customers completely free of charge. We work with you to solve your issue to the best of our ability.

Technical Support
Email: techsupport@ils-barcode.com
Phone: (978) 649-7004
Fax: (978) 649-6885


Printing System Installation Assistance

When you buy one of our printing systems, we can assist in installation, and even train your end users.  This can be done on-site or via the internet, depending on your location. This means you get up and running quickly and without any hassle.

Professional Services

When you need extensive technical help that goes beyond Level-1 Help Desk support, we also offer on-site Professional Services.  Our customers can take advantage of telephone or web based, as well as on-site training on all our products.  We can even design all your label formats for you so all you have to do is turn on your new labeling system and start printing labels. 

Our Professional Services Group is there to design, develop, implement and support your applications.  Host connectivity, distributed printing, complex wireless data collection systems, custom software development, are all services offered under the Professional Services Group.

Service For Your Printers & Scanners

We offer absolutely the best-in-class hardware products.  However, even the very best has some issues that need to be addressed from time to time. It might be a simple Preventive Maintenance need or a part replacement due to wear and tear.  Our outstanding Service Technicians can offer Depot or On-Site hardware repair for all products offered by Industrial Labeling Systems.


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